USER ACCOUNT
HOW DO I SETUP AN ACCOUNT TO PLACE AN ORDER?
Your account is created automatically during check out.
I'VE FORGOTTEN MY PASSWORD- WHAT SHALL I DO?
Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.
BY REGISTERING DO I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?
Yes, by registering for an account with us your are opting in to receive marking emails from Jane Taylor London.
NEWSLETTER
HOW DO I SETUP AN ACCOUNT TO PLACE AN ORDER?
Your account is created automatically during check out.
I'VE FORGOTTEN MY PASSWORD- WHAT SHALL I DO?
Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.
BY REGISTERING DO I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?
Yes, by registering for an account with us your are opting in to receive marking emails from Jane Taylor London.
BY REGISTERING WILL YOU PASS MY DETAILS ONTO OTHER COMPANIES?
No. We will never share your details with any other companies.
THE PIECE I WANT IS NOT AVAILABLE – WILL THERE BE MORE COMING IN STOCK?
Please email info@janetaylorlondon.com with the product name, colour and size that you are looking for and we will do our best to try and locate it for you elsewhere in our business.
HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?
You will receive an order confirmation by email when we have received your order.
PAYMENTS & SECURITY
DELIVERY
DO YOU DELIVER ON SATURDAYS?
Unfortunately at the moment it is not possible to deliver on Saturdays.
I NEED MY ORDER SOONER THAT THE DELIVERY TIME STATED.
Please email info@janetaylorlondon.com and we will do our best to get your order to you in time.
DO I NEED TO SIGN FOR MY ORDER?
Yes, you do need to sign for your order. If you’re not home when the package is delivered the courier company will contact you directly to arrange for re-delivery at an appropriate time
HOW MUCH DUTY AND TAX DO I NEED TO PAY?
You don’t need to pay any duties and tax when purchasing with us, we pay that on our end.
WHY ARE DELIVERY RESTRICTIONS APPLIED TO SOME ITEMS?
Some countries have their own import restrictions on certain items such and furs and skins, which we must abide by.
HOW CAN I TRACK MY ORDER?
You will receive a separate email from DHL who will provide you with a tracking number for your order.
IN WHAT PACKAGING WILL BE GOODS BE DELIVERED?
You will receive your items folded in tissue paper. This is then placed in a Jane Taylor hat box and shipped inside a protective cardboard box. For accessories they will be wrapped in tissue inside a Jane Taylor bag and inside a protective card box.
RETURNS & CANCELLATIONS
WHAT ARE THE RETURN POLICIES?
As all pieces are made to order we do not have a returns policy.
HOW DO I CANCEL MY ORDER?
Please telephone +44 (0)20 8392 2333 or email info@janetaylorlondon.com.