Frequently Asked Questions

USER ACCOUNT

HOW DO I FIND A SPECIFIC ITEM?

You can search for a specific item in the website by using the search bar found in the expanding menu at the top right corner of each web page.

HOW DO I SETUP AN ACCOUNT TO PLACE AN ORDER?

Your account is created automatically during check out.

CAN I ORDER BY TELEPHONE?

We are happy to take your order over the telephone +44 (0)20 8392 2333.

I'VE FORGOTTEN MY PASSWORD- WHAT SHALL I DO?

Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.

HOW CAN I CHANGE MY PERSONAL DETAILS?

Please log into your account where you will be able to change or save your details and preferences.

BY REGISTERING DO I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?

Yes, by registering for an account with us your are opting in to receive marking emails from Jane Taylor London.

NEWSLETTER

HOW DO I FIND A SPECIFIC ITEM?

You can search for a specific item in the website by using the search bar found in the expanding menu at the top right corner of each web page.

HOW DO I SETUP AN ACCOUNT TO PLACE AN ORDER?

Your account is created automatically during check out.

CAN I ORDER BY TELEPHONE?

We are happy to take your order over the telephone +44 (0)20 8392 2333.

I'VE FORGOTTEN MY PASSWORD- WHAT SHALL I DO?

Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.

HOW CAN I CHANGE MY PERSONAL DETAILS?

Please log into your account where you will be able to change or save your details and preferences.

BY REGISTERING DO I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?

Yes, by registering for an account with us your are opting in to receive marking emails from Jane Taylor London.

BY REGISTERING WILL YOU PASS MY DETAILS ONTO OTHER COMPANIES?

No. We will never share your details with any other companies.

CAN YOU TAKE ME OFF YOUR MAILING LIST?

Please click the unsubscribe link at the bottom of one of our newsletters to be removed from the mailing list.

HOW DO I BOOK/CHANGE A BRIDAL APPOINTMENT?

Please telephone +44 (0)20 8392 2333 or email info@janetaylorlondon.com.

WHAT SIZE SHOULD I ORDER?

Please see the sizing chart.

I HAVE A DISCOUNT CODE, WHERE DO I APPLY THIS TO MY ORDER?

When you view your basket, at bottom left there is a space to enter your code. Click ‘Apply coupon’ and the price will automatically adjust. If you are applying a code for free shipping, please note that this discount will show at a later stage when you select your shipping option.

I’VE SEEN SOMETHING IN STORE BUT NOT ONLINE, HOW CAN I FIND IT?

We try to stock everything online that we hold in our stores. However, if there’s something you can’t find, please email info@janetaylorlondon.com and we’ll try to make it available for you.

THE PIECE I WANT IS NOT AVAILABLE – WILL THERE BE MORE COMING IN STOCK?

Please email info@janetaylorlondon.com with the product name, colour and size that you are looking for and we will do our best to try and locate it for you elsewhere in our business.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

You will receive an order confirmation by email when we have received your order.

I PLACED AN ORDER BUT DID NOT RECEIVE AN EMAIL CONFIRMATION.

We send an email confirmation for each order that has been placed. Please check your spam or junk mail for our email.

PAYMENTS & SECURITY

DOES THE PRICE INCLUDE VAT?

Yes, all prices shown include VAT.

WHAT PAYMENT METHODS DO YOU ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept all major credit and debit cards. All transactions are processed on our secure server.

PROBLEMS WITH PAYMENT – I AM STRUGGLING WITH PROCESSING MY ORDER.

If you are having trouble placing your order, please telephone +44 (0)20 8392 2333 or email info@janetaylorlondon.com and we’ll try to resolve this for you immediately.

DELIVERY

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Please view our delivery information for more information.

WHICH COUNTRIES DO YOU DELIVER TO?

We ship to all countries worldwide.

DO YOU OFFER SAME DAY DELIVERY IN LONDON?

Yes. If you need your order urgently, please telephone +44 (0)20 8392 2333 and we’ll do what we can do try and get it to you.

DO YOU DELIVER ON SATURDAYS?

Unfortunately at the moment it is not possible to deliver on Saturdays.

I NEED MY ORDER SOONER THAT THE DELIVERY TIME STATED.

Please email info@janetaylorlondon.com and we will do our best to get your order to you in time.

DO I NEED TO SIGN FOR MY ORDER?

Yes, you do need to sign for your order. If you’re not home when the package is delivered the courier company will contact you directly to arrange for re-delivery at an appropriate time

HOW MUCH DUTY AND TAX DO I NEED TO PAY?

You don’t need to pay any duties and tax when purchasing with us, we pay that on our end.

WHY ARE DELIVERY RESTRICTIONS APPLIED TO SOME ITEMS?

Some countries have their own import restrictions on certain items such and furs and skins, which we must abide by.

HOW CAN I TRACK MY ORDER?

You will receive a separate email from DHL who will provide you with a tracking number for your order.

IN WHAT PACKAGING WILL BE GOODS BE DELIVERED?

You will receive your items folded in tissue paper. This is then placed in a Jane Taylor hat box and shipped inside a protective cardboard box. For accessories they will be wrapped in tissue inside a Jane Taylor bag and inside a protective card box.

RETURNS & CANCELLATIONS

WHAT ARE THE RETURN POLICIES?

As all pieces are made to order we do not have a returns policy.

HOW DO I CANCEL MY ORDER?

Please telephone +44 (0)20 8392 2333 or email info@janetaylorlondon.com.