ORDERING & DELIVERY
Each Jane Taylor London product is hand made to the highest standards and this attention to detail takes a little time.
Items in our ready to ship are ready for despatch. All other items will have a timescale on them. These are the estimated timings to create your piece.
NEED A PIECE SOONER?
Please do call us to request a piece made sooner and we will aim to accommodate your needs. We do charge an extra 20-25% fee for the rush order service to cover additional costs. It is very useful, if you require the item for a particular date, that the date of the occasion is added to the additional notes section of your order.
In May and June, production time will vary due to a peak in orders. To ensure you have a hat in time for Ascot or Summer Weddings, we advise that you plan ahead and get in touch early to avoid disappointment.
PACKAGING & DELIVERY
Your product will be beautifully packaged and sent out with great care. Our occasion hats are delivered in a hat box that you can then use for storage of your piece, this hatbox is then packed inside an outer carton for extra protection. The cost of packaging & delivery varies according to your location and type of product, please see the guide below:
UK: We aim to have your item with you within 48 hours after despatch date.
EUROPE: Delivery time after despatch will depend on your location, we hope to have your item with you within 5 working days after despatch date.
USA, CANADA, AUSTRALIA, NEW ZEALAND: Delivery time after despatch will depend on your location, we will update you accordingly post dispatch.
Please note the above delivery times are on top of the time it takes to produce your piece. The delivery times cannot be guaranteed as that is not in our control, however, tracking information is available upon request.
Please note that shipping prices vary depending on the size of the hat.
|Rest of the World
IF YOUR COUNTRY IS NOT LISTED:
* If you would like delivery to a country not listed please email email@example.com
DUTIES AND TAXES
For international shipping, all duties and taxes are the responsibility of the customer and will be administered by the courier company once the package has arrived in your country.
INSURANCE & CLAIMS
Your parcel will be fully insured and once it leaves the Jane Taylor showroom the courier will take full responsibility for the package. Any claims for loss or damage to the shipment will be the responsibility of the client, we do not take any liability for this once they are collected by the courier.
RETURNS & CANCELLATIONS
For pieces that are made to order we do not offer refunds or returns. If the piece was bought off the shelf/non bespoke, we offer exchanges within 48 hours of the customer receiving their piece- we do not offer refunds or returns for these pieces. If you have any concerns, please contact us to discuss. If To cancel an order please telephone +44 (0)20 8392 2333 or email firstname.lastname@example.org.
Workshops: A space will only be reserved once full payment has been received. We reserve the right to offer places to other students, while payment is yet to be received. A gift voucher can be purchased to enable the receiver to book a place on their desired workshop. Once a place has been confirmed, booked and payment received, no refunds will be given. In extenuating circumstances, a credit for booked places will be given in order to use on future workshops. Please contact us for further information.