Refund policy
For pieces that are made to order we do not offer refunds or returns. If the piece was bought off the shelf/non bespoke, we offer exchanges within 48 hours of the customer receiving their piece- we do not offer refunds or returns for these pieces.
To cancel an order please telephone +44 (0)20 8392 2333 or email info@janetaylorlondon.com.
24-Hour Cooling-Off Period: Customers may cancel their order within 24 hours of booking. Any monies paid will be refunded, minus the cost of any appointment time used beyond the complimentary 30-minute consultation. The first 30 minutes of the appointment are provided free of charge. Any time over 30 minutes is charged at £180 per hour (or part thereof) for cancelled orders, and this amount will be deducted from the refund due.
Workshops: A space will only be reserved once full payment has been received. We reserve the right to offer places to other students, while payment is yet to be received. A gift voucher can be purchased to enable the receiver to book a place on their desired workshop. Once a place has been confirmed, booked and payment received, no refunds will be given. In extenuating circumstances, a credit for booked places will be given in order to use on future workshops. Please contact us for further information.